We ship our products to the address you provide during checkout. We do our best to ensure that your order is shipped in a timely manner and arrives in good condition, but we cannot be held responsible for any delays or damage caused during shipping.

We want you to be completely satisfied with your purchase from Valldoreix. If for any reason you are not satisfied, you may return the item for a refund or exchange within 30 days of receipt. 

For any exchanges or returns we kindly request you to cover the cost of the return shipping label. We have streamlined the process to make it as straightforward as possible, and you will only be charged for the return label, ensuring a hassle-free return experience.

To be eligible for a return or exchange, the item must be in its original condition, with all tags and labels attached. We cannot accept returns or exchanges for items that have been washed, worn, or damaged.

To initiate a return or exchange, please access this link and follow the steps. It will provide you with instructions on how to return the item and a return shipping label if necessary. 

Refunds will be issued in the original form of payment within 5-10 business days of receiving the returned item. If you are requesting an exchange, we will ship the new item to you as soon as possible after receiving the returned item.

If you receive a defective item or we have made an error in fulfilling your order, please contact us as soon as possible so we can make it right. We may ask for photos or other documentation to help us understand the issue, and we will work with you to provide a replacement item or a refund as appropriate.

We understand that sometimes, an item may not meet your expectations, and we want to make the return or exchange process as hassle-free as possible. Therefore, we are pleased to offer free returns and exchanges within our policy guidelines.