SHIPPING POLICY
At Valldoreix, we want to get your order to you as quickly as possible. Please read this shipping policy carefully to understand our shipping and delivery practices.
Order Processing
We process orders within 1-2 business days of receipt. Orders placed after 2:00 PM EST will be processed the following business day. We do not process or ship orders on weekends or holidays.
Shipping Options
We offer several shipping options at checkout, including:
- Standard Shipping: 4-7 business days
- Express Shipping: 1-3 business days
Please note that these shipping times are estimates and are not guaranteed. Shipping times may vary based on your location, weather conditions, and carrier delays.
| Domestic (United States) | |||
| Rate Name | Condition | Transit time | Price |
| Express | $0-$99 | 1 to 3 business days | $ 45.00 |
| Express | $100-$249 | 1 to 3 business days | $ 35.00 |
| Express | $250 and up | 1 to 3 business days | $ 25.00 |
| Standard | $0-$149 | 4 to 7 business days | $ 8.00 |
| Standard | $150 and up | 4 to 7 business days | Free |
| Canada | |||
| Rate Name | Condition (CAD) | Transit time | Price (CAD) |
| Standard | $0-$134 | 5 to 8 business days | $ 24.00 |
| Standard | $135-$339 | 5 to 8 business days | $ 21.00 |
| Standard | $340 and up | 5 to 8 business days | $ 14.00 |
| International | |||
| Rate Name | Condition | Transit time | Price |
| Standard | $0-$99 | 6 to 15 business days | $ 35.00 |
| Standard | $100-$249 | 6 to 15 business days | $ 30.00 |
| Standard | $250 and up | 6 to 15 business days | $ 25.00 |
International Shipping and Customs
For international orders, customers are responsible for any customs duties, taxes, or fees that may apply to their packages upon importation. Valldoreix is not responsible for any delays or additional charges caused by customs processes.
Delivery
We are not responsible for delivery delays or failures caused by events outside our control, including but not limited to weather conditions, carrier delays, and natural disasters. If you experience a delivery issue, please contact us and we will do our best to assist you.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your package has been marked as delivered but you have not received it, please contact the carrier directly to file a claim.
Address Changes
Please make sure that your shipping address is correct before placing your order. We are not responsible for orders that are shipped to the wrong address due to customer error. If you need to change your shipping address after your order has been placed, please contact us as soon as possible and we will do our best to make the change before the order is shipped.
Please note that we reserve the right to change this shipping policy at any time without prior notice. If you have any questions or concerns about our shipping policy, please contact us at contact@valldoreix.com